Auto-Reply Information

Hello,

Thank you for reaching out to Hustle and Heart NC. We appreciate your inquiry and want to ensure a timely and efficient response to your questions. Before we proceed, please take a moment to review the following information, as it may address your concerns:

**1. Tracking Information:**
If you're inquiring about tracking your order and have already received a tracking number, please note that USPS/UPS tracking information can sometimes take a little while to update. Rest assured that your package has been shipped and left our building. We kindly ask for your patience and recommend waiting for at least 15 days from the shipment date before reaching out again. This delay is in line with USPS/UPS and our insurance policy.

Once you have reached the 15 days, please reply to the order or shipping confirmation you received stating "i have not received this package". This will streamline the insurance claim process exponentially.

**2. Order Status and Turnaround Time:**
If you're interested in the status of your order, please ensure you're familiar with our turnaround time, which is prominently displayed on the banner at the top of our website. Additionally, you can check for order updates in the "Order Updates" tab on our website or within our Facebook VIP group (which is where most updates will be found). Both of those can be found within the menu of www.hustleandheartnc.com. This information is regularly updated to keep you informed and to minimize emails received.

**3. Order Issues:**
If you're emailing regarding an issue with your order, such as missing items, damaged packaging, or any other concerns, please provide your order number in the subject line. In order of importance, we require the following information to assist you:
- A clear photo of the paper invoice included in the package.
- A clear photo of the packaging, including any possible visible damage.
- A clear photo of all items received, clearly showing their condition. If you have a lot of items you are welcome to wait on this step until we request it.

Kindly reply to this email with the requested information so that we can promptly address your specific issue. I cannot stress to you how important it is you send all of this information in your reply. Leaving out information only prolongs the process causing frustration on both ends.

**4. Unresolved Issues:**
If your specific issue is not addressed by this auto-reply or if you continue to experience problems after following the above instructions, please reply to this email stating that your issue has not been resolved. We will promptly assist you with your concerns.

**5. Reminder:**
Please note that if you are reaching out before your turnaround time has elapsed or if your question can be answered by this auto-reply, we will not respond to those emails. This helps us maintain efficient customer support for everyone and disregarding it is rude. We have taken the time to make sure this email is as helpful as can be, please take the time to read through and see if your issue is addressed.

We value your business and are committed to providing you with the best possible service. Your satisfaction is important to us, and we appreciate your understanding as we work to address your concerns in a timely manner.

Thank you for choosing Hustle and Heart NC for your shopping needs. We look forward to serving you!

Best regards,
Hustle and Heart NC Customer Support Team

P.S. Please allow 1 to 2 business days for a reply